In 1996, Power Process Piping, Inc. initiated our Voice of the Customer Program in conjunction with the Ford Motor Company Q1 Program. Our program provides an opportunity for the customer to evaluate six (6) key measurables including safety, quality, schedule, coordination, construction labor and cooperation. In addition, the customer is encouraged to submit any suggestions or concerns. Approximately one hundred (100) questionnaires are returned and evaluated by PPP management annually. Questionnaire responses are immediately distributed to the quality committee for follow-up and entered into a database. Monthly graphs are generated and distributed for evaluation. Enclosed are recent overall and key measurable graphs.

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